First2 Resource is looking for Duty Manager Airline Operations on behalf of our client ASISTIM.
ASISTIM Airline Services & Academy, a SITA company based in Hannover, is a prominent airline service provider known for delivering exceptional service and operational excellence. Their Airline Operation Control Centre (AOCC) is the heart of their service scope, ensuring seamless coordination and management of flights globally.
We welcome all applications, but please note we will only contact candidates shortlisted in the second round.
2024-08-19T11:24:08.400
Germany, Germany
First2 Resource is looking for Duty Manager Airline Operations on behalf of our client ASISTIM. ASISTIM Airline Services & Academy, a SITA company based in Hannover, is a prominent airline service provider known for delivering exceptional service and operational excellence. Their Airline Operation Control Centre (AOCC) is the heart of their service scope, ensuring seamless coordination and management of flights globally. Role Requirements: • Dispatch License or Initial Flight Operations Officer Certificate (ICAO 10106 / EASA.ORO.GEN 110(c)) • Minimum of 5 years of experience in airline operations, with at least 3 years in a supervisory or management role within an Operation Control Centre • Strong knowledge of airline operations, including flight planning, dispatch, scheduling, and regulatory compliance • Excellent leadership and management skills, with the ability to motivate and inspire a team • Strong analytical and problem-solving abilities • Exceptional communication and interpersonal skills • Ability to work under pressure and make sound decisions in a fast-paced environment • Proficiency in using airline operations software and systems • Strong understanding of safety management systems (SMS) and risk management principles • Willingness to work in shifts Main Duties: • Supervise and manage the daily operations of our customer airlines in the Operation Control Centre, ensuring all flights are monitored and managed effectively • Coordinate with various departments to ensure seamless flight operations, including dispatch, crew scheduling, and maintenance • Ensure compliance with all regulatory requirements and industry standards • Manage irregular operations and crisis situations, providing effective solutions and support • Monitor and analyze operational performance metrics, identifying areas for improvement and implementing corrective actions • Provide leadership, guidance, and support to the OCC team, fostering a culture of excellence and continuous improvement • Collaborate with internal and external stakeholders to ensure operational efficiency and customer satisfaction • Prepare and manage operational reports, ensuring accurate and timely documentation • Participate in the development and implementation of operational strategies and policies • Stay abreast of industry trends, technologies, and best practices, integrating relevant innovations into our operations Benefits Package: • Competitive salary • Full employment contract • Work at Operation Control Center in Hannover, Germany • Relocation package for 6 weeks • State Health, Pension, and Unemployment Insurance • Opportunities for professional growth and development within ASISTIM and the SITA family • A dynamic and collaborative work environment Application Process: • First2 Resource screening • Client screening • Face-to-face interview We welcome all applications, but please note we will only contact candidates shortlisted in the second round.
2024-08-17T01:17:38.430
Birkirkara, Malta
Meliteh Recruiting is seeking an experienced and dynamic Director of Operations for our client team in Malta. The ideal candidate will possess strong leadership skills and a proven track record in managing operational efficiency, financial performance, and service quality across multiple restaurant sites both in Malta and internationally. The Director of Operations will be responsible for the overall operational performance, service standards, compliance, and financial outcomes of all restaurants under their direct management. This role demands strategic oversight, operational excellence, and a commitment to maintaining the highest standards of brand integrity and service delivery. Role Requirements: • Over 8 years of senior leadership experience in a related industry • Deep understanding of industry trends, competition, and the regulatory environment • Strong organizational, communication, and leadership skills, with a history of professional success • Extensive knowledge of operational functions, including finance, customer service, production, and employee management • Proven ability to manage operational processes for maximum efficiency and productivity • Familiarity with industry regulations and legal guidelines • Bachelor’s degree in business administration, operations management, or a related field • Experience in developing budgets and business plans • Superior negotiation skills for both internal and external purposes • Strong working knowledge of data analysis and performance metrics • Right to live and work in Europe Main Duties: • Ensure all restaurants maintain excellent brand standards, embedding company culture, values, and service offerings in all operational practices • Regularly audit sites to ensure consistency in brand representation and service quality • Lead Profit and Loss (P&L) accountability for all sites, delegating effectively to General Managers to achieve financial targets • Review financial statements regularly and collaborate with finance teams to manage debtors and creditors • Provide financial insights and strategic direction to drive revenue growth and optimize cost management • Collaborate with stakeholders to develop and agree on sales strategies, including setting annual rates and designing special offers • Ensure effective communication between operations teams and project management to seamlessly coordinate capital projects, including new openings and refurbishments • Utilize data-driven decision-making to enhance restaurant efficiency, continually seeking ways to optimize operations and reduce costs • Implement process improvements and innovative solutions to improve overall operational performance • Lead initiatives to advise on service and product innovation, continually improving standards and guest experiences • Stay updated on industry trends and incorporate relevant innovations into the company’s offerings • Monitor guest feedback and ensure swift, effective follow-up by management teams to address issues • Use guest feedback to continuously improve service delivery and guest satisfaction • Champion quality recruitment practices across all sites, focusing on senior-level hires for new and existing operations • Conduct interviews for senior management roles and play a key role in selecting high-impact positions • Oversee appraisals and performance management for General Managers, ensuring regular training and development • Implement a performance management framework that supports the professional growth of all employees • Conduct an annual review of SOPs to ensure alignment with market trends and internal standards • Ensure full adherence to SOPs by management teams, providing updates and training as needed • Act as a custodian of the company culture and values, promoting and upholding them at all levels of the organization • Lead initiatives to enhance employee engagement and morale, fostering a harmonious work environment • Ensure full compliance with health & safety, food safety, and other regulatory requirements • Conduct regular audits and reviews to ensure all sites adhere to compliance standards • Challenge the status quo, driving innovation and improvements in operational quality and efficiency • Develop and update brand guidelines to align with the company’s strategic vision and market positioning Benefits Package: • Full-time contract • Competitive salary • Professional development • A dynamic and supportive work environment Application Process: • Meliteh Recruiting screening • Client screening • Face-to-face interview We welcome all applications, but please note we will only contact candidates shortlisted in the second round.
2024-07-30T12:46:26.900
CRM is looking for Engineering Operation Manager on behalf of our Australia-based client. Main Duties: • Manage Engineering operations in the day-of-ops environment with a key focus on schedule integrity, disruption management • Acting as the key Engineering management representative providing dynamic leadership within the MOC and Operations Control Centre • Management of planned and unplanned maintenance that balances the commercial, customer and operational impacts associated with disruption • Acting as the operational Engineering point of contact and as an escalation point for activities within Engineering • Providing operational leadership and management to those within the Maintenance Operations Centre (MOC) • Managing a team responsible for ensuring effective communication flow between those within and external to Engineering Role Requirements: • Proven experience in an aviation operations or engineering environment • Passion and experience in managing, coaching and mentoring a team of direct reports • Aviation industry experience essential • A desire for continuous improvement and are passionate about aviation • Demonstrate a thick skin in dealing with difficult situations whilst thriving in a fast-paced, constantly changing, operational environment • Strength in problem solving and decision making, including the ability to consider the operation, customer, cost, people and engineering impacts when proposing solutions • Strong verbal and written English communication skills • Solid internal and external stakeholder management skills Benefits Package: • 2 years contract with the possibility to extend • Relocation to Melbourne, Australia • 4 on, 4 off Day Shift • Access to unlimited heavily discounted fares to destinations all over the world – not only for team members, but for their favorite travel companions too • Travel benefits include discounts on airfares, accommodation, car hire and travel insurance for both domestic and international travel • Access to a range of salary packages and leave benefits • The opportunity to build a career across multiple functions, locations and airlines • Structured programs and resources to support your health and wellbeing and development Application Process: • CRM screening • Client screening • Face-to-face interview We welcome all applications, but please note we will only contact candidates shortlisted in the second round.
