meliteh-recruiting logo
Find Jobs withMHC Aviation
imageJob

Yield Manager

Meliteh Recruiting is seeking a dedicated and strategic Yield Manager on behalf of our well-known client in the restaurant industry.

This role focuses on optimizing reservations across all Group online platforms, aiming to maximize yield, improve customer service, and support overall operational efficiency.

The ideal candidate has strong experience in reservations management, excellent customer service skills, and a solid grasp of current hospitality trends.

Role Requirements:
  • Prior experience in a high-end setting as a Reservations Manager or Supervisor
  • Proficiency with Group reservation systems
  • Strong knowledge of front-office operations
  • Exceptional customer service skills and communication abilities
  • Ability to work effectively under pressure in a fast-paced environment
  • A keen understanding of current hospitality trends and the competitive landscape
  • Skills Pass certification via www.skillspass.org.mt is preferred
Main Duties:
  • Oversee and strategically manage all Group online reservation platforms
  • Collaborate with operational management teams to maximize yield across the portfolio
  • Analyze and report on yield opportunities, providing actionable insights to management
  • Work closely with social media teams to inform targeted campaigns for yield growth
  • Handle reservation calls, respond to email inquiries, and manage yield budgets and forecasting
  • Produce weekly and monthly reports for the General Manager, offering insights on departmental performance
  • Build and maintain positive relationships with colleagues, travel agents, and guests, delivering exceptional service
  • Confidently address and resolve any complaints to ensure guest satisfaction
Benefits Package:
  • Full-time contract
  • Competitive salary
  • Professional development
  • A dynamic and supportive work environment
Application Process:
  • Meliteh Recruiting screening
  • Client screening
  • Face-to-face interview

We welcome all applications, but please note we will only contact candidates shortlisted in the second round.

Loading WhatsApp Button...
More similar jobs for "manager"