Meliteh Recruiting is seeking a friendly and professional Front Office Agent to join our client's team on a full time basis in Malta. As the first point of contact for our client guests, you will play a crucial role in delivering outstanding service and ensuring a smooth check-in and check-out process.
We welcome all applications, but please note we will only contact candidates shortlisted in the second round.
2024-07-25T14:39:18.800
Birkirkara, Malta
Meliteh Recruiting is seeking a dedicated and customer-focused Reservations Agent to join our client's Reservations Team on a full-time basis in Malta. This role is crucial in ensuring exceptional service to guests and customers through efficient reservation management and inquiry resolution. A Role Requirements: • Excellent written and verbal communication skills in English • Proficiency in another language, preferably Maltese, Polish, French, or German is highly desirable • Strong organizational abilities to manage multiple tasks and priorities efficiently • Effective administrative skills to handle reservations and guest correspondence accurately • A demonstrated commitment to delivering a high level of customer service and ensuring guest satisfaction • Basic knowledge of Microsoft Office Suite (Word, Excel, Outlook) • Right to live and work in the EU Main Duties: • Analyze and trend data to respond to guest and customer inquiries • Regularly monitor customer satisfaction and ensure efficient resolution of all guest inquiries related to hotel services and operations • Guarantee and manage room reservations, including monitoring and managing discounts, cancellations, and modifications • Ensure all bookings are guaranteed and accurately processed • Manage all correspondence from guests and ensure timely response and completion of all guest requests • Maintain a high level of customer service by effectively addressing guest needs and inquiries Benefits Package: • Full-time contract • Competitive salary • Professional development • A dynamic and supportive work environment Application Process: • Meliteh Recruiting screening • Client screening • Face-to-face interview We welcome all applications, but please note we will only contact candidates shortlisted in the second round.
2024-07-13T15:13:27.410
Birkirkara, Malta
Meliteh Recruiting is seeking a friendly and professional Front Office Agent to join our client's team on a full time basis in Malta. As the first point of contact for our client guests, you will play a crucial role in delivering outstanding service and ensuring a smooth check-in and check-out process. Main Duties: • Greet and welcome guests with a warm and friendly demeanor • Perform check-in and check-out procedures efficiently • Handle guest inquiries and provide information about the hotel, local attractions, and services • Manage reservations and room assignments using the system • Process payments and handle cash transactions accurately • Address and resolve guest complaints or issues promptly and professionally • Maintain a clean and organized front desk area • Collaborate with other hotel departments to ensure guest satisfaction Role Requirements: • Proficiency in Polish, German, or French is highly desirable. English is a must • Strong communication and interpersonal skills • Excellent customer service skills with a positive and welcoming attitude • Ability to multitask and work efficiently under pressure • Flexibility to work various shifts, including weekends and holidays • A professional appearance and demeanor • High school diploma or equivalent; additional certification in Hospitality is a plus • Knowledge of local attractions and amenities • Attention to detail and accuracy in handling guest information • Right to live and work in the EU Benefits Package: • Full-time contract • Competitive salary • Professional development • A dynamic and supportive work environment Application Process: • Meliteh Recruiting screening • Client screening • Face-to-face interview We welcome all applications, but please note we will only contact candidates shortlisted in the second round.