Merchant Onboarding Specialist
Paceville, Malta
Meliteh Recruiting is hiring a Merchant Onboarding Specialist for one of our clients, a cutting-edge financial technology company specializing in payment card acquiring. Join their dynamic team on a full-time basis in Malta and play a key role in driving growth within the payments industry. Main Duties: • Lead and manage merchant onboarding cases from application to approval, including document collection, verification, and compliance checks • Apply AML/CTF and card scheme rules to ensure full adherence during onboarding • Review and approve complex/high-risk cases (e.g., gambling, financial services, offshore structures) and escalate when necessary • Liaise with internal stakeholders (Compliance, Risk, Sales, Technology) to resolve issues efficiently • Act as the point of contact for partners and key merchants during onboarding • Maintain accurate onboarding records in Salesforce and ensure audit readiness • Provide guidance, training, and mentorship to junior onboarding specialists • Identify process improvements to increase efficiency while maintaining compliance standards • Support project work, including acquisitions and large-scale re-onboarding exercises Role Requirements: • Residency or valid work permit in Malta is mandatory • 5+ years of experience in merchant onboarding, underwriting, compliance, or related roles within payments, acquiring, EMI, or banking • In-depth understanding of Visa/Mastercard rules, AML requirements, and merchant risk management • Proven track record handling high-risk MCCs (gambling, FX/CFD, crypto, financial services) • Strong knowledge of KYB/KYC, UBO verification, sanctions/PEP screening, and EDD practices • Experience with Salesforce or other onboarding case management systems is an advantage • Excellent communication skills in English (both written and verbal) • Ability to work independently in a fast-paced, regulated environment • Strong organizational skills and high attention to detail Benefits Package: • Full-time contract • Hybrid working model • Competitive salary in accordance with qualifications • A unique fintech environment where you are truly appreciated, rewarded, and recognized for your contributions • Wide opportunities for professional growth while working in a dynamic surrounding together with high-level financial professionals • A chance to become a key person in an international company • Private health insurance, other benefits in a constructive and ambitious working environment • Access to events Application Process: • Meliteh Recruiting screening • Client screening • Face-to-face interview We welcome all applications, but please note we will only contact candidates shortlisted in the second round.
